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The support team is responsive, professional, and knowledgeable, ensuring that players’ concerns are addressed promptly and efficiently. Alternatively, players can reach out to the customer support team via email. While email responses may take slightly longer than live chat, the team strives to reply to all inquiries within a reasonable timeframe. The support agents demonstrate a high level of expertise and are committed to providing accurate and helpful information.
The casino stated that the player’s account had been blocked due to being registered using details different from those of the player. The player was asked to provide the documents that they had submitted to the casino to us, but there was no further response from them. Despite wagering around a significant amount, her balance was reset to $0, and she received only a minimal compensation, which she deemed unfair. The player reached an agreement with the casino outside of the complaint thread. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Joy Casino.
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